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Refund policy

We want you to love your Andean Pets order. If something isn't right, we'll make it right — no need to ship anything back to us.

30-Day Window
You have 30 days from the date you receive your order to request a refund or replacement.

How It Works
Contact us at support@andeanpets.com with your order number and the reason for your request. For defective, damaged, or incorrect items, please include a photo — this helps us resolve it faster. You do not need to return the physical product; once your request is approved, we'll process your refund directly to your original payment method.

Damages and Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us right away so we can send a replacement or issue a refund.

Exceptions
Sale items and gift cards are not eligible for refunds.

Refund Timing
Once your refund is approved, it will be issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval and you haven't seen it, contact us at support@andeanpets.com.